Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. Fennix call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center.
IP PBX & Call Center System
IP-PBX System is innovative product utilizes the VOIP technologies which enables the customers to harvest the benefit of IT development on the communication requirement enables the customers to reap the benefit of cost reduction and innovative service provisioning.
Analog PBX
PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog.
IP / Analog Phones
Fennix is the exclusive distributor for FlyingVoice Ip-Phones and other VOIP solutions in SriLanka. Fennix provides best in Industry and innovative wired and Wi-Fi IP-Phone units. The IP-PHONEs are available in huge range from basic model suitbale for small business to Multiple Line Wi-Fi IP-PHONEs for complex business needs. All IP-PHONes are reliable state of the art prodcuts.
Secure Remote User Management
VoIP is now mainstream in the enterprise, providing great advantages to connect branch offices, employees working from home and mobile users. However, this poses great security risks for your phone system
Call Recording Directly
Call recording at large call centers requires a high-density platform capable of handling a large number of T1 spans in on single server. The industry has been lacking a card capable of supporting a high-density solutioneique
SIP Trunking – Enterprise
SIP Trunking is a method for businesses to obtain phone service from an ITSP (Internet Telephony Service Provider) using their internet connection. Customers sign up with their chosen provider (or ITSP) through their website and select the capacity and options they want.
Business IP Phone Systems
Whether you’re a small-to-medium business (SMB) looking to deploy a cost-effective, scalable phone system or a large Enterprise/Carrier requiring an advanced unified communications system, Sangoma has the IP-PBX solution for you.
Testimonials
What Our Clients Say
Dharmasena Pathiraja
CEO
You guys really offer one of the best VOIP phone service out there. I am now able to run my law office seamlessly with your top notch advanced business PBX system. Your 24/7 trouble shooting support system is great. Not only are you able to solve my issues in a timely manner, you guys are also very responsive in meeting my special business requests. I am now able to communicate with my business clients overseas seamlessly and also able to make conference calls with them. Great phone service, thank you pabx.lk.
Chathura Ranasighha
Director
For any long established small business, I believe “reputation” that was build up with hard work over years and years is something they do not want to lose. As a travel agency, our reputation is the foundation that allows us to compete in our industry. Being able to immediately deliver travel information to our customers really is the key. For my company right now let’s say there are four customers calling in all at the same time. Instead of missing any of the phone calls just one customer representative can answer all 4 calls with the technology that Sangoma VOIP phone service provided. I will definitely recommend IPZOO business phone to my friends!
Prasanna Vithanage
CTO
First, I would like to thank your company’s sales rep for answering all my questions in detail regarding your VOIP phone service features before I purchased the service. Your customer service is also very attentive and responsive. Second, I would like to tell you I am very pleased with your overall phone service and quality. With your business phone recording functions, I am now able to track my sales team progress and improve my company’s overall telecommunication efficiency. After using your phone service for more than a year now, I can’t find any reason to switch to another company!
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FAQ
Have some Questions?
A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business. Basically it is a phone system with extensions and auto attendant.
VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.
Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.
Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.
A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
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