Today, every person expects top-notch customer service and after-sales support. This is further true for healthcare establishments. According to a Deloitte report, tele-medicine will attract 7 million patients by 2018. With the growing relevance of virtual healthcare, improving patient experience, integrating various medical services and streamlining processes will be a top priority for hospitals in the coming years.
In short, there is a growing need to leverage PABX technology and adopt a customer experience platform that improves buyer’s journey with call center for healthcare.