Call Recording

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Executive VoIP phone on a PABX.LK

Call recording is a valuable tool for many companies and institutions, particularly when trying to improve the performance of their customer-facing staff. It can be used for training, quality assurance, customer satisfaction monitoring and to satisfy legal requirements. This way not just call centers benefit from call recording, but also financial and legal services as well as educational and government institutions.

PBX Cloud Call Recording Features:

  • Call recording enabled seamlessly on any PBX
  • Fully industry compliant
  • No additional hardware required
  • All calls securely recorded
  • Fully redundant and backed up
  • Five nines (99.999%) availability
  • Call statistics on the landing page
  • Unlimited growth potential
  • Web-based (HTML5 architecture)
  • SSL Security
  • Advanced security


  • Multi-site support
  • Mobile compatible
  • On-demand recording
  • 256 bit AES encryption
  • Unlimited growth potential
  • Easy setup of agents and supervisors
  • Call statistics showing the number of calls recorded – total, daily and weekly
  • Access and playback via a web browser
  • Cloud storage and amount of GB storage used
  • Log of who has played, downloaded or emailed calls – the audit trail

Call Recording FAQ’s

How does on-demand call recording work?

  • On-demand call recording needs to be enabled by an administrator for all users on the account.
  • To record any call, simply type *9 (on a desk phone) or click Record (in the mobile or desktop app) after the call has connected. Dial *9 or click Stop to stop recording.

How does automatic call recording work?

  • Once activated for an extension, automatic call recording will capture all of that extension’s incoming and outgoing calls.
  • The feature can also be enabled to automatically record all inbound calls made to specific departments.
  • Automatic recordings can be set for individual or multiple users, and the recordings are available for playback and download for 90 days.

How many recordings are stored, and how long are they saved?

  • Recordings are retained in the call logs and are available for playback or download.