Find out how Call Reporting and Analytics works for you.
Developed with a receptionist in mind. All actions are available within two clicks of the mouse.
- See who is available or not.
- Transfer directly to destination extension, voicemail or external numbers.
- Ability to pickup ringing phones.
- Manage and visualize parked calls.
- Realtime search and filter of extensions (great for big companies with hunderds of extensions).
For call center supervisors
Not only you can see extension status, but also a quick glimpse of queues.
- See agents logged into a queue.
- See agent status (paused, logged off, invalid).
- See every call waiting on the queue with its timer.
- Manage agents: add, remove or pause queue members.
- Filter extension list to only queue members with one click.
- Spy or whisper to your agents.
- Initiate call recording to disk.
For end users
You do not need to be a receptionist or run a call center to take advantage of FOP2 features, as it lets you control your own calls even before you pick them up!
- Call notifications (callerid number and name, call from queue).
- Directory integration, live search or dial to any typed number.
- .tel support: just type the .tel domain and you will get the phone number or direct voip dial.
- Call control: transfer out, hangup, pickup, etc.
- Conference Control: lock, invite, kick & mute, talk detection.
- Presence: set and visualize your presence status.
- IM Chat: Instant Messaging and Notes integrated, no need for extra software or daemons.
- Voicemail Explorer: lets you browse and hear your voicemail right from your browser.