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Today, every person expects top-notch customer service and after-sales support. This is further true for healthcare establishments. According to a Deloitte report, tele-medicine will attract 7 million patients by 2018. With the growing relevance of virtual healthcare, improving patient experience, integrating various medical services and streamlining processes will be a top priority for hospitals in the coming years.

In short, there is a growing need to leverage PABX technology and adopt a customer experience platform that improves buyer’s journey with call center for healthcare.

health-care-service-center

3 Primary Concerns for Healthcare Organizations

► Poor Call Connect Rate: Reaching out to the customers as well as high call abandonment rates

► Agent Productivity – Higher agent response time

► Keeping pace with multi-channel customer demands: Appointment booking/cancellation, handling complaints

Overview

Fennix brings unique telephony solution to health care sector which facilitates better and efficient communication as compared to a traditional EPABX. It help to improve the communication between patient and doctors or hospital staffs and enhance productivity while keeping the cost under control.

Features


  • Smart Phone with Wi-Fi Client
  • Code based Alarm
  • Appointment scheduling/reminders
  • Video Conference facility
  • Paging System
  • Call recording facility
  • Third party software integration

Benefits


  • Built In Recording
  • Call Detail Report
  • Voice Mail to Email
  • Fax To E mail
  • Auto Attendants
  • Ring Group
  • Music on Hold
  • FOP – Web based
  • Receptionist Console
  • Room /Extension wise Billing
  • Third Party Software
  • Integration (HMIS / CRM etc)

Improve Patient Experience

Deliver meaningful experience to the patients and their families using advanced features which allow your contact center to surpass patient’s expectations.

Dedicated Support

Do business with people, not machines. We don’t use outsourced support services so our customers get access to our in-house team of experts, 24/7. You also get a dedicated account manager who is focused on your specific telephony needs.

Cloud-Based Phone System

Move your healthcare organization’s phone system to the cloud at your own pace. Our cloud-based telephony solutions work over the top of your existing phone system or as a stand-alone platform.

Faster Complaint Redressal

Use intelligent routing to direct the patient queries to the right agent in the first contact itself thus, reducing their hold time and improving query resolution rate.

Easy Call Management

Take advantage of an intuitive user interface and advanced VoIP call center features to manage your healthcare organizations’s cloud-based phone system from anywhere you have an internet connection.

Monitor Performance

VoIP call center software makes it easy to keep agents connected no matter where they are. Supervisors can monitor agency performance with live call monitoring, call scoring and notes, call recordings, and detailed performance metrics.