Call Reporting and Analytics

Home / Call Reporting and Analytics

Find out how Call Reporting and Analytics works for you.

The panel lets you see detailed PBX activity, like who is talking and to whom, call durations, held calls, queued calls, etc. It lets you control your phone and perform transfers, launch call spying and whisper, monitor queue activity and more. All from your web browser, without the need to install anything on the client side. It can show any number of lines per phone and held call status, so you can see exactly what is going on.

For receptionists

Developed with a receptionist in mind. All actions are available within two clicks of the mouse.

  • See who is available or not.
  • Transfer directly to destination extension, voicemail or external numbers.
  • Ability to pickup ringing phones.
  • Manage and visualize parked calls.
  • Realtime search and filter of extensions (great for big companies with hunderds of extensions).

For call center supervisors

Not only you can see extension status, but also a quick glimpse of queues.

  • See agents logged into a queue.
  • See agent status (paused, logged off, invalid).
  • See every call waiting on the queue with its timer.
  • Manage agents: add, remove or pause queue members.
  • Filter extension list to only queue members with one click.
  • Spy or whisper to your agents.
  • Initiate call recording to disk.

For end users

You do not need to be a receptionist or run a call center to take advantage of FOP2 features, as it lets you control your own calls even before you pick them up!

  • Call notifications (callerid number and name, call from queue).
  • Directory integration, live search or dial to any typed number.
  • .tel support: just type the .tel domain and you will get the phone number or direct voip dial.
  • Call control: transfer out, hangup, pickup, etc.
  • Conference Control: lock, invite, kick & mute, talk detection.
  • Presence: set and visualize your presence status.
  • IM Chat: Instant Messaging and Notes integrated, no need for extra software or daemons.
  • Voicemail Explorer: lets you browse and hear your voicemail right from your browser.